An agent that triages, answers, and escalates — wired into Intercom, Linear and your knowledge base.
The challenge
Atlas SaaS needed to ship a ai agents capability without expanding their core engineering team. The work spanned product, data and ops — a typical seam where outcomes get stuck waiting on cross-functional coordination.
What we built
Working closely with their team, we delivered support agent · tier-1 deflection. The system uses AI Agents, Vector DB, LangGraph under the hood, was designed to be observable from day one, and handed over with documentation and runbooks rather than a vendor lock-in story.
Outcome
62% of tickets resolved without human — measured against a baseline taken in the first week of the engagement. The platform is in active use today and continues to be extended by their internal team.